If you were spending millions of dollars to develop a car, wouldn’t you show it to customers (ideally early on) to see if they liked it? Unfortunately when creating websites this critical step is so often left out. But, it’s important to create products that work well the first time and meet the customers’ needs. The earlier your customers are brought into the process, the more likely they will be successful in finding information, signing up for updates, or completing a crucial task. Fortunately there’s a roadmap, called User Centered Design, that can help can optimize your website or mobile site to meet customer demand. During this webinar, you’ll learn how it can improve your products and save your agency money.
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Produced by DigitalGov University, an initiative of the General Services Administration.
Post time: Jun-16-2017